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Professional & Support Services

Professional & Support Services

Securewave offers a host of white-label professional services and accredited technical support capabilities that are available 24/7, every day of the year, across a large number of vendor technologies.

Reseller partners exploiting these on behalf of their customers benefit from:

  • Shorter sales cycles
  • More customer insight
  • Greater customer satisfaction
  • Accelerated case resolution
  • Lower operational costs
  • Ongoing incremental business

A Different Approach

Rather than treat each standalone vendor technology separately, extensive multi-vendor expertise is applied by individual engineers in the context of the customer’s overall infrastructure, with Level 1 & 2 support delivered in local language over the phone or onsite as required. With proactive and advanced rapid response security capabilities, as well as close ties to Level 3 vendor support, customers enjoy a seamless support experience and non-stop case management of SLAs.

World-Class Training

Our International Support Centre (ISC) is also a ‘centre of excellence’ featuring world-class training and examination facilities for reseller engineers and enduser professionals seeking all levels of technical accreditation. Check out our training page for the latest courses at the ISC and at accredited training centres in your regionor contact your account manager for more information.

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